Returns & Exchanges
Our Terms
We want you to be completely satisfied with your purchase. Should an item not meet your expectations, however, the following conditions apply to returns:
1. Return period
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Returns are possible within a maximum of 30 days of receiving the goods.
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After this period has expired, we can no longer accept returns.
2. Condition of the goods
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Items may only be returned unused.
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They must be in their original condition, without signs of wear.
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The original packaging, including all stickers, labels, internal padding, instruction manuals, warranty documents, etc., must be included in full and undamaged.
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Packaging materials that you used to protect the goods (e.g., shipping carton) may be included additionally, provided they do not damage the original packaging.
3. Return procedure
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Please contact us before returning the items (e.g., via email or our contact form) to receive a return authorization number (RMA) or return confirmation.
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Pack the item securely and, if possible, use a sturdy outer carton.
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Ideally, include a copy of the invoice or order number with your return.
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Our team will provide you with the return label as soon as possible.
4. Refund / Credit
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Once we have received and inspected the return, we will refund the purchase price or issue a credit note.
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The refund will be made to the same payment method used for the order, unless otherwise agreed.
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Please note that, depending on the payment provider, the refund may take up to several business days to process.
5. Note on statutory withdrawal rights
Please note that the German Distance Selling Act grants consumers a statutory right of withdrawal of at least 14 days. Within this framework, your contractually agreed conditions that exceed this (e.g., the 30-day period) shall always apply to the benefit of the customer.
6. Exclusions / Special cases
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We reserve the right not to accept, or to only partially accept, returns that do not comply with the above conditions (e.g., helmets that have already been used, missing original packaging, damaged goods).
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For defective or faulty goods, our warranty or guarantee conditions apply – in this case, please contact us so that we can assess a replacement delivery or repair.